TSLM Retail Platform — Privacy Policy

TSLM Retail Platform (“TSLM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (the “Platform”), and describes your rights regarding that information.

TSLM Retail Platform is the data controller responsible for your personal data collected through the Platform. You can contact us at:

Email: info@tslmqa.com

When you register for and use the customer portal, we collect:

Account data: full name, email address, mobile number, and password (stored in encrypted/hashed form).

Transaction/booking data: order and booking history, products or services viewed or booked, event date, time, and venue/location details, expected guest count, gift messages, delivery address (where applicable), and payment status (see Section 6 — we do not store full card numbers).

Technical/usage data: IP address, device and browser type, log data, and cookies/similar tracking technologies (see Section 8).

Communications: records of correspondence when you contact customer support, and messages, Custom Requests, and attachments exchanged with Vendors through the Platform’s messaging feature.

If applicable: Seller data — for Users registering as Sellers/Vendors, business name, registration details, and bank/payout information.

We do not knowingly collect sensitive categories of personal data (e.g., health, religion, biometric data) through the Platform, and you should not submit such information to us. This includes personal data about third parties: please do not include more personal information about guests or other individuals than is necessary in event details, gift messages, or Vendor communications, as this data is collected and processed under this Policy in the same way as your own.

We collect data: (a) directly from you when you register, place an Order, or contact us; (b) automatically through cookies and similar technologies as you use the Platform; and (c) from our Payment Processor and logistics/delivery partners in connection with completing your Orders.

We process your personal data to:

create and manage your account and authenticate your identity;

process and fulfil Orders, including payment processing and delivery coordination;

communicate with you about Orders, account activity, and customer support;

send marketing communications, where you have consented (see Section 10);

improve, secure, and personalize the Platform;

detect and prevent fraud, abuse, and security incidents; and

comply with legal, regulatory, and tax obligations.

Our legal bases include your consent (given at registration/checkout), the necessity of processing to perform our contract with you, and our legitimate interests in operating and securing the Platform, balanced against your rights.

Payments are processed by a third-party Payment Processor. TSLM does not store your full card number, expiry date, or CVV — these are transmitted directly to and held by the Payment Processor under its own security standards. We retain only transaction metadata (such as amount, date, and status) necessary for order records and dispute handling.

We may share your personal data with:

Payment Processors, to complete transactions;

Sellers/Vendors, to the extent necessary to fulfil your Order (e.g., name, delivery address, contact number);

Delivery and logistics partners, to deliver your Orders;

Service providers, such as hosting, analytics, and customer support tool providers, acting on our instructions;

Regulators or law enforcement, where required by Qatari law or to protect our legal rights; and

A successor entity, in the event of a merger, acquisition, or sale of business assets.

We do not sell your personal data to third parties for their own marketing purposes.

We use cookies and similar technologies to keep you logged in, remember preferences, analyze Platform usage, and, where you consent, deliver relevant marketing. You can control cookies through your browser settings; disabling certain cookies may affect Platform functionality.

If your personal data is transferred to or processed in a country outside Qatar (for example, where a service provider’s servers are located), we will take steps to ensure it receives an adequate level of protection, such as contractual safeguards with the recipient.

Where you have opted in, we may send you marketing communications about products, promotions, or updates. You may withdraw consent and unsubscribe at any time via the link in our emails or by contacting info@tslmqa.com. Withdrawing marketing consent does not affect transactional communications necessary for your Orders.

We retain your personal data for as long as necessary to provide the Platform’s services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Account data is generally retained for the duration of your account’s existence, unless a longer period is required by law.

We implement technical and organizational measures, including encryption of passwords, access controls, and secure hosting, designed to protect your personal data against unauthorized access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data, subject to legal retention requirements; object to or restrict certain processing; and withdraw consent where processing is based on consent. To exercise these rights, contact us at info@tslmqa.com. We may need to verify your identity before actioning a request.

The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

The Platform may contain links to third-party websites (including Sellers’ external pages or the Payment Processor’s site). This Policy does not apply to those third parties, and we encourage you to review their own privacy policies.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated version with a revised “Last updated” date and, for material changes, provide additional notice (e.g., via email or a Platform notification).

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Email: info@tslmqa.com