TSLM Retail Platform — Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the TSLM Retail Platform, including our website, mobile applications, and any related services (collectively, the “Platform”), operated by TSLM Retail Platform (“TSLM,” “we,” “us,” or “our”), a limited liability company registered in the State of Qatar under the Ministry of Commerce and Industry, having Commercial Registration No. 247180.

By creating an account, browsing, or placing an order on the Platform, you (“User,” “you,” or “your”) confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

“Buyer” means a User who purchases products or services through the Platform.

“Seller” / “Vendor” means a third party who lists and sells products or services through the Platform.

“Order” means a request placed by a Buyer to purchase a product or service listed on the Platform, which may be a Standard Booking or a Custom Request.

“Standard Booking” means an Order placed against a Vendor’s listed, fixed-price availability.

“Custom Request” means an Order for bespoke or negotiated requirements that has not been listed at a fixed price and requires the Vendor’s acceptance and/or a quotation before it is confirmed.

“Content” means text, images, product listings, reviews, and other material available on the Platform.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding contract to use the Platform. By registering, you represent that this is true.

4.1 To use certain features of the Platform, you must register an account by providing your full name, email address, mobile number, and a password.

4.2 You agree to provide accurate, current, and complete information and to update it as necessary.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [info@tslmqa.com] if you suspect unauthorized use.

4.4 TSLM reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or are used fraudulently.

5.1 TSLM operates as a marketplace that enables Sellers to list and sell products or services to Buyers. Unless expressly stated otherwise, TSLM is not the manufacturer or, where third-party Sellers are involved, not the seller of record for marketplace listings, it facilitates the transaction between Buyer and Seller.

5.2 TSLM does not guarantee the quality, safety, legality, or accuracy of listings provided by third-party Sellers, though we may apply listing standards and review processes at our discretion.

6.1 All prices are displayed in Qatari Riyal (QAR) unless stated otherwise and are subject to change without prior notice. Prices for Standard Bookings are the fixed, listed price at the time of Order. Custom Requests are not pre-priced on the Platform: the applicable price is quoted to you by the Vendor and must be agreed by you before any payment is taken.

6.2 Standard Bookings and Custom Requests are confirmed differently:

Standard Bookings. Placing an Order against a Vendor’s listed availability constitutes an offer to purchase, and a binding contract is formed, and your booking is treated as confirmed, once your payment has been successfully processed. The Vendor is contractually committed to fulfil the booking on the stated terms from that point; if the Vendor is unable to do so, the remedies in Section 9.2 apply.

Custom Requests. Submitting a Custom Request is an invitation for the Vendor to quote; it does not itself constitute an offer or create a contract. A binding contract is formed only when (i) the Vendor confirms acceptance of the Custom Request and its quoted price, and (ii) you complete payment on the agreed terms.

6.3 We reserve the right to refuse or cancel any Order, including in cases of pricing errors, suspected fraud, or Vendor unavailability, and will notify you and issue a refund where payment has already been collected.

7.1 Payments on the Platform are processed through a third-party payment processor/gateway (“Payment Processor”). TSLM does not store your full card details; these are handled directly by the Payment Processor in accordance with applicable payment card industry security standards.

7.2 By making a payment, you authorize TSLM and/or the Payment Processor to charge the payment method you provide for the total Order value, including applicable taxes, fees, and delivery charges.

7.3 You are responsible for ensuring you have sufficient funds and for any charges imposed by your bank or card issuer.

8.1 Estimated delivery times are provided for guidance only and are not guaranteed.

8.2 Risk in the products passes to you upon delivery to the address you provided. The Seller/logistics partner is responsible for delivery and related liability.

9.1 Cancellation by you. A non-refundable Booking Deposit equal to 15% of the total contract price is paid at the time of booking to secure your event date. Beyond the Booking Deposit, if you cancel a confirmed Standard Booking with a vendor other than an Event Planner: 85% of the total contract price is refundable if you cancel 7 or more days before the event; 45% is refundable if you cancel 3–7 days before the event; and the booking becomes non-refundable if you cancel less than 3 days before the event. For bookings with Event Planners, whose services require bespoke design and advance procurement, the non-refundable portion instead increases in stages: 15% (the Booking Deposit) becomes non-refundable on booking, a further 35% once you approve the design/concept, and the remaining balance once less than 3 days remain before the event. If you book less than 7 days before the event, the first two stages (50%) become non-refundable immediately upon booking; if less than 3 days before the event, the full amount becomes non-refundable immediately upon booking.

9.2 Vendor non-confirmation or non-performance. If a Vendor cancels a confirmed Standard Booking, or is otherwise unable to fulfil it, you are entitled to a full refund of the total amount paid, including the Booking Deposit, and the Vendor bears the cost of that refund. The same full-refund treatment applies where a confirmed booking is cancelled as a direct result of a defect, outage, or error on the Platform itself.

9.3 Refunds, where applicable, will be issued to your original payment method within 1 business day of the cancellation being approved, or within 3 business days where funds already paid out to the Vendor must first be returned to us before the refund can be issued.

9.4 Nothing in this section limits any mandatory return, refund, or warranty rights you have under applicable Qatari consumer protection law, which take precedence over any conflicting provision here.

Sellers using the Platform agree to: provide accurate product descriptions and pricing; comply with all applicable laws, including consumer protection and product safety regulations; fulfil Orders in a timely manner; and hold TSLM harmless from claims arising from their listings or conduct.

You agree not to: use the Platform for any unlawful purpose; post false, misleading, defamatory, or infringing content; attempt to interfere with the security or functioning of the Platform; scrape or harvest data without authorization; or impersonate any person or entity.

All trademarks, logos, text, graphics, and software on the Platform, excluding Seller-provided content, are the property of TSLM or its licensors and may not be used without prior written consent.

The Platform may contain links to third-party websites or services, including the Payment Processor and delivery partners. TSLM is not responsible for the content, policies, or practices of any third party.

14.1 The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, TSLM disclaims all warranties, express or implied, regarding the Platform and any products listed on it.

14.2 To the maximum extent permitted by applicable law, TSLM’s total liability arising out of or related to your use of the Platform shall not exceed the amount you paid for the Order giving rise to the claim.

14.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Qatari law (including certain consumer protection obligations).

You agree to indemnify and hold TSLM, its officers, employees, and agents harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Platform.

TSLM may suspend or terminate your account or access to the Platform at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to TSLM, other Users, or third parties.

17.1 These Terms are governed by the laws of the State of Qatar, without regard to its conflict-of-law principles.

17.2 Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Qatar.

We may update these Terms from time to time. Material changes will be notified via the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at info@tslmqa.com.